Update - While Salesforce continues to investigate the issue affecting iframe and Visualforce-based components in version 264.000 of the Salesforce Mobile App, the following temporary workarounds can be used:
1. Disable automatic app updates on iOS if you are on a previous version (before v264.000)
Since iOS does not currently provide an option to disable automatic updates for a single app, users can temporarily disable automatic updates for all apps:
1. Open Settings on the device.
2. Tap Apps, then App Store.
3. Under Automatic Downloads, turn off App Updates.
This can help prevent users who are still on a previous working version of the Salesforce Mobile App from being automatically updated to the affected version.
2. Use Salesforce on desktop
Users can also access SharinPix through the desktop version of Salesforce to upload images while the mobile issue is being investigated.
3. Use iPad browser
Users on iPads can log into Salesforce using their device's browser.
We will continue to monitor the case with Salesforce and provide another update as soon as more information becomes available.
Oct 15, 2026 - 10:40 UTC
1. Disable automatic app updates on iOS if you are on a previous version (before v264.000)
Since iOS does not currently provide an option to disable automatic updates for a single app, users can temporarily disable automatic updates for all apps:
1. Open Settings on the device.
2. Tap Apps, then App Store.
3. Under Automatic Downloads, turn off App Updates.
This can help prevent users who are still on a previous working version of the Salesforce Mobile App from being automatically updated to the affected version.
2. Use Salesforce on desktop
Users can also access SharinPix through the desktop version of Salesforce to upload images while the mobile issue is being investigated.
3. Use iPad browser
Users on iPads can log into Salesforce using their device's browser.
We will continue to monitor the case with Salesforce and provide another update as soon as more information becomes available.
Oct 15, 2026 - 10:40 UTC
Update - We have confirmed that this is a broader issue affecting components that rely on iframes / Visualforce pages in version 264.000 of the Salesforce Mobile App, and is not specific to SharinPix.
Salesforce support is currently investigating the issue on its side. We continue to follow the case #475394982 closely and will provide another update as soon as we receive further information or a confirmed resolution. We shall have feedback from them in 2 hours.
We apologize for the inconvenience and appreciate your patience while Salesforce investigates the issue.
Oct 15, 2026 - 08:58 UTC
Salesforce support is currently investigating the issue on its side. We continue to follow the case #475394982 closely and will provide another update as soon as we receive further information or a confirmed resolution. We shall have feedback from them in 2 hours.
We apologize for the inconvenience and appreciate your patience while Salesforce investigates the issue.
Oct 15, 2026 - 08:58 UTC
Update - We are continuing to investigate this issue with the Salesforce Support team.
Oct 15, 2026 - 06:31 UTC
Oct 15, 2026 - 06:31 UTC
Investigating - We are currently investigating an issue affecting SharinPix components that use iframes in version 264.000 of the Salesforce Mobile App, primarily on iOS devices.
Affected users may experience blank screens when attempting to access SharinPix Albums or other embedded components.
The components continue to work as expected on previous versions of the Salesforce Mobile App.
Our engineering team has escalated the issue to Salesforce Support and is actively working with them to identify the root cause and determine a resolution.
We apologize for the inconvenience and will provide further updates as more information becomes available, including any potential workarounds.
Oct 14, 2026 - 17:29 UTC
Affected users may experience blank screens when attempting to access SharinPix Albums or other embedded components.
The components continue to work as expected on previous versions of the Salesforce Mobile App.
Our engineering team has escalated the issue to Salesforce Support and is actively working with them to identify the root cause and determine a resolution.
We apologize for the inconvenience and will provide further updates as more information becomes available, including any potential workarounds.
Oct 14, 2026 - 17:29 UTC
Core Infrastructure & API
Operational
Upload & Processing
Operational
Display & Rendering
Operational
Search
Operational
Automations & Sync (Image Sync, Form Responses, Imports, Webhooks, Tag Actions)
Operational
Salesforce Integration & Components
Partial Outage
iOS App
Operational
Android App
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.