Unplanned Service Disruption Notification

Incident Report for SharinPix

Resolved

We are closing the incident as all our services are behaving as expected.

Posted Oct 20, 2025 - 19:50 UTC

We are still monitoring, but all systems are operational.

Posted Oct 20, 2025 - 19:03 UTC

We are actively monitoring. Servers are coming back online with degraded performances.

Posted Oct 20, 2025 - 18:14 UTC

We are waiting for AWS service to recover: https://health.aws.amazon.com/health/status

Posted Oct 20, 2025 - 17:40 UTC

We are monitoring the issue.

Posted Oct 20, 2025 - 15:19 UTC

We are monitoring the issue

Posted Oct 20, 2025 - 15:13 UTC

There is a major ongoing disruption at Amazon web services, which affect some of our services (in addition of many other software vendors, including some Salesforce services)
We will provide updates every two hours until the situation is resolved.

You can have more informations here:

https://health.aws.amazon.com/health/status
https://status.heroku.com/
https://status.salesforce.com/current

Posted Oct 20, 2025 - 14:30 UTC

This incident affected: SharinPix Salesforce App, Image delivery, Image processing, Android Mobile App, and iOS Mobile app.